Bathroom Remodel
Wanted a partial remodel of our bathroom. Called Remodel Express because I saw an add in the Value Paper. Ray came out the next day in his truck that holds all his samples. I was able to chose the cabinets, floor tile, and counter tops right then and there. I really liked this aspect of his business. After consulting with some other companies and my husband we decided to go with Remodel Express. Ray came out and spoke with the both of us to confirm our ideas and finalize everything. Then we didn’t hear anything from him for awhile. We didn’t know when our remodel was really going to start. We had to finally text him and ask. We were given one date and then it was pushed back another week. I understand how the construction business works. It was just a bit frustrating not knowing and not hearing from Ray that things were going to start later than planned. Once the work began, the subcontractors worked really well. The only problem was I never knew when to expect them at my house. I was just told to expect them that day. Sometimes I was at home and sometimes I was not. It did create some difficulty not knowing when to expect people at my house. The work the subcontractors did was excellent. They were courteous, kind, and professional. There was a mix up with the countertop back splash. The company didn’t measure for one and there should have been one. I called Ray and he had them out the next day installing a backsplash. When Ray went to order my countertop it had been discontinued and so he sent me pictures of some choices that I could make instead. I made that choice via photo and the choice ended up not being exactly what I had planned. Everything else in my bathroom has a white marble look to it and the countertop is definitely off-white. I couldn’t tell the color from the picture he sent. But by the time it was installed it was too late to really make a change. It’s a beautiful countertop. Just not what I had planned for my bathroom. Upon removing our old custom cabinets and installing our new stock cabinets we discovered that the moulding around our bathroom door, which previously had only been a half piece, now needed to be a whole piece. I figured that Ray would find a piece of moulding to finish the job. When I asked him about this he told me it was not part of the quote for the job and that it was my responsibility to go find the new moulding. I thought it was the responsiblilty of the general contractor to complete the job. I guess it was just difference of opinion but it rubbed me and my husband wrong. Joe, the handyman, took it upon himself to help us out and he found a length of moulding that did the trick and came and installed it for us. We sure appreciated his effort. There are some things that we felt could have been improved: communication of when people would be arriving, make sure everything you want done is in the quoted price, and be sure to see all the samples with your own eyes before agreeing on installation if it really matters. All in all we had a fairly good experience with Remodel Express. The work done by the subcontractors was done well. The subcontractors themselves were hardworking and kind. The end result is nice and we are pleased with our bathroom.